We understand how frustrating and stressful it is to call a bunch of companies for the services you need for your asphalt or concrete.
"Maybe they call back", "Maybe they answer the phone", "Maybe they respond to the form you filled out on their website", and "Maybe they will show up for the estimate".
MAYBE, MAYBE, MAYBE
The statistics of the poor quality of communication and service, when potential customers call an asphalt contractor, can be found anywhere on the internet when you search review sites.
This is all BEFORE you even sign a contract where the contractor DEMANDS a large upfront deposit just for the pleasure of having them schedule your job. Those scheduled dates usually come and go followed by excuses.
You finally get one to commit to a price and scheduled date and you say to yourself "Sheesh- thankfully the hard part is behind us"
Not So Fast!
Below are the Top 5 complaints AFTER you sign the contract and the contractor is holding 50% of your money. This is the main reason we do not require a deposit to schedule your project (we will get back to that later).
Demanding More Money After Starting Projects: Some customers reported that after a project had begun, the company demanded additional funds to complete the work, contrary to the original agreement. In some instances, after receiving the extra payment, the work was either left unfinished, or the company failed to return to complete the job.
Shoddy Workmanship and Unfulfilled Contracts: Complaints include companies not fulfilling the agreed-upon scope of work, leading to legal action from customers to rectify mistakes and damages caused by poor quality work. This includes not laying down the promised thickness of asphalt, leaving jobs unfinished, and causing damage to property without taking responsibility.
Dishonesty and Misrepresentation: Customers have accused some asphalt companies of dishonesty, ranging from misrepresenting the quality of materials and services to using deceptive practices to secure payment for incomplete or substandard work. The frustration is compounded when companies use aggressive tactics or false promises to lure customers into contracts.
Poor Customer Service: Negative interactions with company representatives, including rude behavior, lack of responsiveness, and failure to address customer concerns professionally, are common complaints. This includes not adhering to scheduled work times and failing to communicate effectively about project delays or changes.
Variability in Customer Experiences: While some customers report satisfactory experiences, others face significant issues, indicating inconsistency in service quality and customer handling. This variability makes it challenging for potential customers to gauge what to expect from the company.
HERE'S HOW WE ADDRESS THE CHALLENGES MENTIONED ABOVE TO PROVIDE AN EXCEPTIONAL CUSTOMER EXPERIENCE
Exceptional Customer Service: Discover unparalleled customer service with our dedicated team, ready to make your experience memorable from the first call. Our efficient job tracking system ensures swift estimate processing, promising estimates within 15 minutes to 1 hour for certain projects, while others may necessitate a brief site visit. We're committed to transparent communication every step of the way. Even if your needs fall beyond our service scope or area, we'll proactively reach out to inform you and strive to connect you with a trusted referral partner.
Transparent Pricing Guarantee: Navigate the world of asphalt services with confidence, thanks to our commitment to transparent pricing. We understand the industry's notorious reputation for unexpected costs, and we stand against it. Our straightforward pricing policy means you'll be fully informed about your project's cost upfront—no surprises, no hidden fees.
Unmatched Clarity in Scope of Work: Experience clarity and precision like never before with our detailed proposals and site evaluations. Unlike the vague estimates scribbled on business cards by many in the industry, our comprehensive documents clearly outline the full scope of work, complete with a site map for precise location details. With us, there's no room for misunderstanding about what and where the work will be done. Each proposal is meticulously itemized, offering you the freedom to choose the services that best meet your needs, backed by the assurance of our customers who consistently tell us, "This is the most detailed proposal we have ever received."
No Deposit "Cash Flow" Scams: Why do most contractors require a deposit? Simply put- they are unbankable and have proven themselves unworthy of credit from suppliers, banks, and lenders. Do you want to know where most customer's deposits go? To finish the last job they are working on and have exhausted their available cash on hand to finish and finance a cash payroll. Contractor deposits as a condition to schedule your project weeks to months down the line are the biggest Ponzi Scheme since Bernie Madoff. Oh, and for the ones who say they are showing up the next day- why would they possibly need a deposit NOW when they can just get it when they start? The reason is they are never showing up tomorrow (think about it- what reputable contractor that comes to look at your $50,000.00 paving job at 6 PM can then promise to be there the next day? They don't have a 2-week backlog of work?). We can proudly provide you with credit, supplier, and banking references. 98% of our projects do not require an upfront deposit as a condition to schedule your project. Our proposals explain our payment schedule in detail.
Urgent Asphalt Parking Lot Repair? Contact Us Now!
Is your asphalt parking lot in need of immediate repair? Don't let potholes, collapsed storm drains, broken sidewalk, or tripping hazards create or leave a negative impression on your customers. At FIXASPHALT.com, we specialize in providing prompt and reliable asphalt parking lot repair services in New Jersey.
Why Choose Us for Your Urgent Asphalt Repair Needs?
Rapid Response: We understand the urgency of asphalt repairs, especially when it comes to your parking lot. That's why we prioritize emergency calls and aim to respond swiftly to your request. Our team is ready to mobilize quickly to address your immediate repair needs and minimize any disruptions to your business.
Expert Assessment: Our experienced professionals will conduct a thorough assessment of your parking lot to identify the extent of the damage and determine the most effective repair solutions. We have the knowledge and expertise to diagnose and address a wide range of asphalt issues efficiently.
At Fix Asphalt, you’re treated like family, which means keeping your best interests at heart. Your
parking lot project will be as stress-free as possible from start to finish.
Begin by scheduling an inspection with our team of skilled asphalt and concrete assessment professionals. They will conduct a comprehensive evaluation of your parking lot and sidewalks, providing a detailed review with you.
No company makes it simpler to receive an accurate evaluation and cost proposal to perform the work you require for your asphalt parking lot or sidewalks.
Unlike most companies in the Asphalt trade, our company began in 2001 and is in it for the long-haul for any reason you experience issues with your project we will return promptly to correct them under warranty
